Maura Downing, MHA Maura Downing, MHA, is the Clinical Quality Improvement Coordinator in the Center for Pediatric Inflammatory Bowel Disease at Children's Hospital of Philadelphia. Education and Training Additional TrainingLean Six Sigma – Villanova University, Villanova, PA Undergraduate DegreeBS in Communication Studies – West Chester University of Pennsylvania, West Chester, PA Graduate DegreeMHA - Saint Joseph’s University, Philadelphia, PA Titles and Academic Titles Clinical Quality Improvement Coordinator Departments and Services Center for Pediatric Inflammatory Bowel Disease Patient Experience Ratings About the Patient Experience Rating System The Patient Experience Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question. Responses are measured on a scale of 1 to 5 with 5 being the best score. The comments are submitted by patients and families and reflect their views and opinions. The comments are not endorsed by and do not reflect the views of Children’s Hospital of Philadelphia.