Jessica Hertzog, MSW, LSW Jessica Hertzog, MSW, LSW, is a Social Worker at Children's Hospital of Philadelphia, providing support services to families in the Center for Fetal Diagnosis & Treatment. Locations: Main Campus Phone: 1-800-468-8376 Background Since 2013, Jessica Hertzog, MSW, LSW, has been providing care and support to families who receive a life-altering diagnosis of a birth defect as a Social Worker in the Center for Fetal Diagnosis & Treatment at Children's Hospital of Philadelphia (CHOP). Prior to her current position, Jessica worked within the department of child welfare and in the emergency room offering trauma informed care. Jessica co-authored the chapter on the role of social work in fetal surgery for the commonly used textbook, “Social Work in Health Settings." When families travel worldwide to receive specialized medical care at CHOP it can disrupt the family system, impact the family financially, and cause a rift in the relationship of the couple. Jessica provides resources, referrals and education to assist during this tumultuous time. Having a baby is always a life-changing moment for a family. Jessica helps to prepare the parent(s) for their upcoming experience of caring for their newborn in the Newborn/Infant Intensive Care Unit. Preparation and education can help to make the experience less traumatic. Jessica earned her bachelor’s degree from Elizabethtown College and her master’s degree from Temple University. She is a licensed social worker in Pennsylvania. Education and Training Additional TrainingDiploma of Thorough Acquisition of the French Language - University of Nancy, Nancy, France Board CertificationLicensed Social Worker (LSW)Undergraduate DegreeBA in Social Work and French - Elizabethtown College, Elizabethtown, PA Graduate DegreeMSW - Temple University, Philadelphia, PA Titles and Academic Titles Social Worker Departments and Services Center for Fetal Diagnosis and TreatmentPsychosocial Support Services in the CFDT and SDU Publications Papers2016 Diem Inglis, J., Hertzog, J., Ousley, H. Fetal Surgery (Chapter 4). Social Work in Health Settings. Practice in Context, 4th Edition in J. McCoyd, T. Kerson (Eds.), Routledge, London and New York, 2016, pp. 52-63. Patient Experience Ratings About the Patient Experience Rating System The Patient Experience Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question. Responses are measured on a scale of 1 to 5 with 5 being the best score. The comments are submitted by patients and families and reflect their views and opinions. The comments are not endorsed by and do not reflect the views of Children’s Hospital of Philadelphia.