Carol Knightly, AuD, CCC-A Carol Knightly, AuD, CCC-A, is director of clinical operations in the Center for Childhood Communication and the Center for Rehabilitation at CHOP. Appointments and Referrals: 1-800-TRY-CHOP (1-800-879-2467) Education and Training Board CertificationCertificate in Clinical Competence in Audiology (CCC-A)Graduate DegreeDoctor of Audiology - University of Florida, Gainesville, FLMA - Ohio University, Athens, OHBA in Speech and Hearing Science & Psychology - Thiel College, Greenville, PA Titles and Academic Titles Director of Clinical Operations, Center for Childhood Communication Director, Center for Rehabilitation Departments and Services Center for Rehabilitation Center for Childhood Communication22q and You Center Research Interests Hearing loss and 22q11.2 deletion Patient Experience Ratings About the Patient Experience Rating System The Patient Experience Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question. Responses are measured on a scale of 1 to 5 with 5 being the best score. The comments are submitted by patients and families and reflect their views and opinions. The comments are not endorsed by and do not reflect the views of Children’s Hospital of Philadelphia.