In her position as an Advanced Certified Child Life Specialist for the Center for Fetal Diagnosis & Treatment (CFDT), Special Delivery Unit (SDU), and the Neonatal/Infant Intensive Care Unit (N/IICU), Melanie Moreno, CCLS, collaborates with the interdisciplinary team to help support families during their outpatient prenatal visits, during their delivery on the SDU, and the N/IICU.
Melanie meets with families who receive a diagnosis of a birth defect to provide developmentally supportive language to explain the diagnosis to siblings. She offers preparation, education and support for siblings with the birth and hospitalization of their new sibling. Melanie helps siblings cope with visiting the baby in the ICU for the first time, as well as the transition of bringing the baby home. For mothers on bed rest, Melanie helps to provide therapeutic activities for coping and distraction, as well as special projects that help families stay connected during their time of relocation.
Melanie provides emotional support for families who are experiencing perinatal palliative and bereavement care within the CFDT and SDU. Melanie meets with families to explore their wishes surrounding creating keepsakes and memory-making activities with their infant and older children. She serves as a resource to assist families in understanding the ways in which children cope with grief and loss based on their development and how best to support them prior to and following the death of a sibling.
Melanie joined CHOP’s child life department in 2016. She received her Bachelor of Arts degree from Montclair State University in New Jersey in 2012. Melanie is an active member of the Association for Child Life Professionals.
Education and Training
Child Life Intern – St. Barnabas Medical Center, Livingston, NJ
Certified Child Life Specialist (CCLS)
BA - Family and Child Studies with a concentration in Child Life – Montclair State University, Montclair, NJ
Titles and Academic Titles
Advanced Child Life Specialist (CCLS)
Departments and Services
Bruno, H., Flick, S., Moreno, M., West, A.: Change is Here to Stay: Establishing Team Unity and Creating a Culture of Psychological Safety submitted to Association of Child Life Professionals; 2019 June
Posters and Presentations
Bruno, H., Flick, S., Moreno, M., West, A.: Change is Here to Stay: Establishing Team Unity and Creating a Culture of Psychological Safety. Presented at: 2020 Child Life Virtual Conference; 2020 May 20-23.
Leadership and Memberships
Association for Child Life Professionals
Patient Experience Ratings
About the Patient Experience Rating System
The Patient Experience Rating is an average of all responses to the care provider related questions shown above from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.
Responses are measured on a scale of 1 to 5 with 5 being the best score.
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