Heather K. Ousley, MSS, MS Heather K. Ousley, MSS, MS, is a social worker at Children's Hospital of Philadelphia, providing support services to families in the Newborn/Infant Intensive Care Unit. Locations: Main Campus Phone: 1-800-468-8376 Education and Training Graduate DegreeMaster of Social Service - Bryn Mawr College, Bryn Mawr, PA MS in Criminal Justice with focus in Behavioral Analysis - St. Joseph's University, Philadelphia, PA BSW - Bloomsburg University, Bloomsburg, PA Titles and Academic Titles Social Worker Departments and Services Newborn/Infant Intensive Care Unit (N/IICU) Publications Papers2016 Diem Inglis, J., Hertzog, J., Ousley, H. Fetal Surgery (Chapter 4). Social Work in Health Settings. Practice in Context, 4th Edition in J. McCoyd, T. Kerson (Eds.), Routledge, London and New York, 2016, pp. 52-63. Patient Experience Ratings About the Patient Experience Rating System The Patient Experience Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question. Responses are measured on a scale of 1 to 5 with 5 being the best score. The comments are submitted by patients and families and reflect their views and opinions. The comments are not endorsed by and do not reflect the views of Children’s Hospital of Philadelphia.