Welcome Guide: Middleman Family Pavilion
Welcome to Children’s Hospital of Philadelphia (CHOP) – and thank you for choosing us for your child’s care. We are committed to providing your entire family with the very best experience. Learn more about the many services and programs we offer just for you. Your experience is always our top priority, and we are here to support you in any way we can.
Visiting
This information will help you navigate our campus during your visit. Be sure to check the visitor policy for the latest guidelines to keep our patients, families and staff safe.
Support Services
We understand that exceptional medical care is only one piece of your child’s healthcare picture. The support services and resources we offer are designed to help you care for your family and yourself. These include resource centers, spiritual care, child life services, social work services, language services and more.
Amenities
During your stay, we want you to feel as comfortable as possible. We have compiled a list of amenities and services available to families while their children are under our care. These include things like internet access, retail shops, personal care and laundry (for inpatient stays). If you have any questions about a resource, please reach out to your care team.
Helpful links
The information here covers additional topics important to patient families receiving care at CHOP. Click on each link for helpful information and answers to frequently asked questions.
Share your feedback
We want to know if we’ve done well and when we haven’t met your expectations so we can address issues quickly. Please work with your direct care providers or CHOP staff when a situation arises. You are also welcome to provide feedback to our Office of Feedback by calling 267-426-6983 or emailing FamilyRelations@chop.edu. We are here to help make sure your voice is heard.
CHOP is committed to providing your family the very best in healthcare. Upon discharge, you may receive a survey from Press Ganey that will ask you about your experience with us. We encourage you to complete the survey, as your feedback helps us improve the patient and family experience.
Useful numbers
- Hospital Information: 215-590-1000 (ext. 4-1000 from the room)
- CHOP Speaks Your Language: 877-463-7907
- Medical Records: 215-590-3640 (ext. 4-3640 from the room)
- Family Hospitality: 215-590-2779 (ext. 8-2779 from the room)
- Security/Emergency: 445-428-5500 (ext. 8-5500 from room)
- Room Service: 8-FOOD (ext. 8-3663 from the room)
More about the King of Prussia Campus
Children’s Hospital of Philadelphia’s expanded King of Prussia Campus offers your family top-ranked, pediatric inpatient, emergency, specialty and urgent care – conveniently located close to home.