Collegeville Appointment Information

New patients

If you are expecting a new baby and would like to arrange a prenatal visit to discuss your child’s care or want help choosing a pediatrician, please call our office. Our staff will be happy to answer your questions or arrange a visit to meet our team.

To build personal relationships with our patients, we ask each family to select one primary clinician/provider who coordinates their care and develops a relationship over time. This relationship will be maintained as your child grows unless you request a change. 

MyCHOP

MyCHOP is a free service that offers patients/parents secure online access to portions of their or their child’s medical record using a web browser or mobile app. With a MyCHOP account you can:

  • Make appointments
  • Request medication renewals/refills
  • Send non-urgent medical questions
  • View test results
  • View/print immunizations

Please speak to our Patient Service Representatives to sign up for a MyCHOP account.

Video visits

CHOP Primary Care, Collegeville, offers video visits as an alternative to some in-person visits when it is clinically safe and appropriate to do so. Telehealth video visits can be a good option for many medical appointments, including consultations for certain acute issues and symptoms, follow-up visits to see how a treatment or medication is working, urgent care visits and more. Your child’s provider will work with you to determine what visits can safely and effectively be done by video.

Well visits

Routine well-child visits/physicals are important because they allow your pediatrician to examine your child holistically, assess their physical and emotional needs, support their growth and development, and intervene quickly if any issues arise.

Well visits can be scheduled for new and established patients. Please call our office to schedule a well visit.  

See a typical well-child visit schedule

When your child is sick

  • Please call our office to schedule an appointment or receive nurse advice to before going to the Emergency Department.
  • We see patients by scheduled appointments only.
  • To speak with a nurse, call 610-489-8130, 24 hours a day, seven days a week, and follow the prompts. 

Parking

Free parking is available on-site.  

Coming to an appointment

  • Please plan to check in with your child 15 minutes prior to your child’s scheduled appointment time.
  • All patients should be accompanied by a parent or legal guardian.
  • Insurance cards and copays are required for check-in at each visit.
  • If you have a change in address, phone number or insurance information, please notify our receptionist upon arrival. 

Running late for an appointment

We understand that unpredictable circumstances can prevent you from arriving to your appointment on time. We typically allow 15 minutes grace period. Please call the office and inform the receptionist that you will be late. If you arrive late for your scheduled appointment, we may not be able to see your child and you may be asked to reschedule. 

Cancelling appointments

Please call 610-489-8130 at least 24 hours in advance to cancel an appointment. Failure to cancel an appointment in advance will be considered a “no show.”

Well/Physical appointments can be scheduled six months in advance. If you need to cancel an appointment, you will be offered our first available appointment, which may be several months out.  

Insurance and payments

Please call our office at 610-489-8130 with questions about insurance or payments. Learn how to be financially prepared for your visit to a CHOP location.

Language/Interpreter services

We offer free interpreter services for our patients. Please request an interpreter when making an appointment.

Observed Holidays 2021

Please be aware that our offices will be closed on the following dates in observance of the holidays. If your child needs care when our office is closed, you can visit an Urgent Care location or our Emergency Department, which is open 24/7/365. You can also speak with an after hours nurse by calling our office and following the prompts.

​Holiday

​Date Observed

New Year’s Day

​Friday, January 1

​​Martin Luther King, Jr. Day

​Monday, January 18

​Memorial Day

​Monday, May 31

​Independence Day

​Monday, July 5

Labor Day

​Monday, September 6

​​​Thanksgiving Day

Thursday, November 25

​Christmas Day

​Friday, December 24