South Philadelphia Appointment Information

All visits are by appointment only, including well visits, which must be made in advance, and sick visits.

Choosing your child's primary care pediatrician

We encourage you to identify one member of our group as your child's primary care provider (PCP) for yearly routine check-ups and physicals. 

When you make your child’s appointment, please let our staff know about any concerns you have about your child's health so sufficient time can be scheduled for your child’s office visit.


MyCHOP is a free service that offers patients/parents secure online access to portions of their or their child’s medical record using a web browser or mobile app. With a MyCHOP account you can:

  • Make appointments
  • Request medication renewals/refills
  • Send non-urgent medical questions
  • View test results
  • View/print immunizations

Please speak to our Patient Service Representatives to sign up for an account.

Video visits

CHOP Primary Care, South Philadelphia, offers video visits as an alternative to some in-person visits when it is clinically safe and appropriate to do so. Telehealth video visits can be a good option for many medical appointments, including consultations for certain acute issues and symptoms, follow-up visits to see how a treatment or medication is working, urgent care visits and more. Your child’s provider will work with you to determine what visits can safely and effectively be done by video.

When your child is sick

To accommodate unexpected illness, sick appointments are available.

  • Unless it is a true emergency, before going to an Emergency Department, please call our office to speak with a nurse to determine if a visit or home care is needed.
  • To speak with a nurse call 215-467-5870 and follow prompts, 24 hours a day, seven days a week.
  • We see patients by scheduled appointments only. Please do not walk in to the office without an appointment.
  • We will do everything we can so that your child can be seen by their PCP, but if your PCP is unavailable, another provider will be. A pediatrician is on-call 24/7 for emergencies.

Coming to an appointment

  • Please plan to check in with your child 15 minutes prior to your scheduled appointment time.
  • All patients should be accompanied by a parent or legal guardian.
  • Insurance cards and copays are required for check-in at each visit.

Running late for an appointment

If you arrive late for your scheduled appointment we may not be able to see your child, and may need to reschedule your visit.

Cancelling appointments

Please call 215-467-5870 at least 24 hours in advance to cancel an appointment. Failure to cancel an appointment in advance will be considered a no show. Well/Physical appointments are scheduled three months in advance.

Insurance and payments

Please call our office with questions about insurance or payments. Some common questions include when and why your appointment might be billed as both a well visit and a sick visit.

Find more resources to be financially prepared for your visit to a CHOP location.

Language/Interpreter services

We offer free interpreter services for our patients. Please request an interpreter when making an appointment.

Observed Holidays and Office Closures 2024

Please be aware that our offices will be closed on the following dates in observance of the holidays. If your child needs care when our office is closed, you can visit an Urgent Care location or our Emergency Department, which is open 24/7/365. You can also speak with an after hours nurse by calling our office and following the prompts.


​Primary Care Offices Closed

New Year’s Day

​Monday, January 1, 2024

​​Martin Luther King, Jr. Day

​Monday, January 15, 2024

​Memorial Day

​Monday, May 27, 2024


​​Wednesday, June 19, 2024

​Independence Day

​Thursday, July 4, 2024

Labor Day

​Monday, September 2, 2024

​​​Thanksgiving Day

Thursday, November 28, 2024

​Christmas Day

​Wednesday, December 25, 2024

​New Year's Day (2025)

​Wednesday, January 1, 2025