West Chester Appointment Information

MyCHOP

MyCHOP is a free service that offers patients/parents secure online access to portions of their or their child’s medical record using a web browser or mobile app. With a MyCHOP account you can:

• Make appointments
• Request medication renewals/refills
• Send non-urgent medical questions
• View test results
• View/print immunizations

Please speak to our Patient Service Representatives to sign up for an account.

When your child is sick

• Please call our office to schedule an appointment or receive nurse advice before going to the Emergency Department.
• Call 610-436-8611 and press option #1, 24 hours a day, seven days a week, to speak with an after-hours nurse.
• We see patients by scheduled appointments only. Please do not walk in to the office without an appointment.

Coming to an appointment

• Please plan to check in with your child 15 minutes prior to your scheduled appointment time.
• All patients should be accompanied by a parent or legal guardian.
• Insurance cards and copays are required for check-in at each visit.

Running late for an appointment

If you arrive late for your scheduled appointment we may not be able to see your child, and your appointment may need to be rescheduled. Please call the office at 610-436-8611 if you are running late, and speak to a patient service representative.

Cancelling appointments

Please call 610-436-8611 at least 24 hours in advance to cancel an appointment. Failure to cancel an appointment in advance will be considered a no show. Well/Physical appointments can be scheduled up to three months in advance.

Insurance and payments

Copayments are due at time of service, and any outstanding bills can be collected at time of appointment.

Please call our Financial Counselors at 1-800-664-7855 to discuss your out-of-pocket expenses. Learn how to be financially prepared for your visit to a CHOP location.

Language/Interpreter services

We offer free interpreter services for our patients. Please request an interpreter when making an appointment.

Observed Holidays and Office Closures 2023

Please be aware that our offices will be closed on the following dates in observance of the holidays. If your child needs care when our office is closed, you can visit an Urgent Care location or our Emergency Department, which is open 24/7/365. You can also speak with an after hours nurse by calling our office and following the prompts.