General visiting hours are 10 a.m. to 9 p.m. daily for any healthy individual who’d like to visit a hospitalized patient. Parents or legal guardians are welcome any time. One parent or guardian may stay overnight.
To help keep patients safer from the risk of infection, we encourage families to limit the number of visitors at any one time to four people in addition to the parents or legal guardian. Also, remind your visitors that they cannot enter the hospital if they are sick, for the safety of our patients.
Please note, all visitors under the age of 18 (including siblings of patients) must be accompanied by a parent or adult guardian while visiting the hospital.
Protecting the health and safety of our patients is our top concern. Read below for some important information about coming to the hospital and rules for visitors to keep our patients safe.
Visitor screening and limited visitor policy
Stay home if you’re not feeling well
For hospitalized children, being exposed to a virus can make them even sicker than they already are, lead to serious complications and delay going home. We want to make sure each child can go home as soon as possible, and we need your help to make this happen.
Year round, for the safety of our patients, we screen all visitors for signs of illness. Visitors with colds, coughs or other contagious illnesses must remain at home until they are well. These same rules apply for our staff, volunteers, and anyone else coming to CHOP for any reason.
A few important things to remember:
- All visitors to the hospital will be screened on a daily basis.
- Healthy siblings are welcome to visit, but should stop at a welcome desk to be screened prior to each visit. Siblings with symptoms of illness, including fever, cough or sore throat cannot visit.
- You can be carrying a serious virus without showing symptoms of illness and unknowingly pass this along to a hospitalized child — because of this, hand hygiene is always critical.
- We understand that in many cases, a runny nose or sneezing may be caused by allergies. However, these symptoms are also indicators of a cold or flu virus, so if you have these, we’ll ask you to come back when you are no longer exhibiting these symptoms.
- Children or adults who have recently been exposed to contagious diseases, such as chickenpox or measles, cannot visit the hospital.
- As parents and caregivers, you are always allowed. However, if you are sick, do your best to stay home and remember you need to take care of yourself first so you can be there for your child when they need you most.
For the health and safety of our vulnerable patients, visitors must follow these guidelines and decisions when our staff asks you to come back another time to visit. Check with your child’s nurse if you have questions.
Photo ID requirements
The health and safety of our patients, families, visitors and staff is of the utmost importance. To maintain a safe environment, we ask anyone 18 and older who is entering the Hospital or the Wood Center, for any reason, to show a photo ID. We may use your ID to check a variety of sources, including public registries that identify individuals who may pose a risk to children. We reserve the right to use this information to restrict access to Hospital locations as appropriate.
The following are acceptable forms of identification:
- State-issued driver's license
- State-issued ID
- School ID
If you do not have a photo ID, we'll be happy to take your photo to provide you with photo identification during your visit at CHOP.
Check in locations
- Main Building – When you arrive at the Main Building, please check in at the Information Desk located in the Main Lobby
- Wood Center – When you arrive at the Wood Center, please check in at the ADA CARing for Kids Welcome Center on the second floor, just off the elevators
Displaying your visitor ID badge
You must wear your visitor ID badge during your visit. It is good for the day of your visit only. Each day you visit the Hospital, you will need to present your photo ID and obtain a new visitor ID badge to wear during that visit.
Please have your visitor ID badge and health screening sticker visible at all times. If for any reason you do not get a pass or ID badge when you first arrive, please try to do so as soon as possible during your visit because visitors without a pass will be stopped by Security.
Latex balloons are not allowed at Children's Hospital, as many children have allergies to latex. Mylar balloons are allowed, and are available in our gift shop on the first floor of the Main Building.
Children's Hospital is a smoke-free institution. Designated smoking areas are located outside the Hospital buildings.
We thank you for your cooperation.