What to Expect at the Hospital and Emergency Department During COVID-19
Please note that because we are a healthcare facility, all eligible visitors, even if fully vaccinated, need to wear their masks at all times in all of our facilities and locations. Thank you for partnering with us to keep our patients safe.
If you have mild symptoms or need a COVID-19 test, please use community testing resources instead of coming to the ER. That helps free us up to care for serious medical emergencies. Find testing resources.
Throughout the COVID-19 pandemic, CHOP has remained steadfast in our commitment to provide the safe healthcare your child needs. Here is some information about the precautions in place in the hospital and Emergency Department to keep you, your children and our staff safe.
If you're looking for information related to outpatient visits at one of our Care Network locations (primary, specialty or urgent care), read more here.
Reduced parent, caregiver and sibling entry
In continued efforts to keep our patients, families and staff safe from COVID-19 and other respiratory viral infections, the following guidelines are in place for all visitors:
- All visitors must be symptom free (without fever, cough or other concerning symptoms), not recently exposed to COVID-19, and cannot have testing pending for COVID-19.
- All visitors will be screened at each visit for signs of illness. For safety reasons, if anyone is showing symptoms of illness, they will not be able to visit. If both parents/legal guardians (or Support Persons, if any) do not meet screening criteria, we recommend identifying an alternate caregiver or partnering with our staff to support your child. We are sorry for any inconvenience this may cause.
- All eligible visitors, even if fully vaccinated, need to wear their masks at all times in all of our facilities and locations, including in your child’s room when a staff member is present.
For inpatient visits at both hospitals:
Patients are allowed to have up to four visitors total during a hospital stay. These visitors stay the same during the hospitalization unless a special exception needs to be made.
- Two of the four designated visitors should be the parent(s) or legal guardian(s) unless another individual is identified based on the family’s situation (such as a Support Person to ensure effective communication and full and equal access to healthcare services). These two visitors must be at least 18 years old and may remain at the bedside at all hours.
- The other two visitors can be named at the family’s discretion and may visit during visiting hours: from 9 a.m. to 9 p.m. These other two visitors may include siblings ages 12 and older.
- We strongly recommend that only two of these visitors accompany your child at the bedside at a time.
- For safety reasons, siblings 11 years old and younger are not permitted to visit patients who are admitted to the hospital at this time (with the exception of breastfeeding infants).
For visits to our Emergency Departments or other outpatient visits at our hospitals:
- A patient can have up to two visitors total accompany them to an outpatient visit at any CHOP location. These two people should be parent(s) or legal guardian(s), unless another individual is identified based on the family's situation (such as a Support Person to ensure effective communication and full and equal access to healthcare services).
- Siblings can accompany the patient along with the patient’s parent or legal guardian if needed, however, we recommend that families do not bring siblings when alternate childcare is available for them. If you need to urgently bring your child to the Emergency Department, please ask a friend, family member or adult caregiver to help you take care of other children. Breastfeeding infants are permitted to be present with their parent. Any sibling age 2 and older is required to wear a mask, and will be screened for symptoms of illness upon arrival, just like adult visitors.
Your safety: Cleaning, screening, testing, masks and more
You will receive a call from one of our CHOP nurses or staff 24 hours or more before your child’s scheduled admission, procedure or surgery with further information that is specific to your child. We will let you know at that time if there are extra precautions you need to take when coming to CHOP.
When you come to CHOP, please allow extra time to travel to the hospital and reach your destination. Also, please bring as few belongings as possible for admissions to reduce clutter.
We continue to follow all CDC guidelines for cleaning and have all the necessary supplies to properly perform cleaning and disinfection. We use only cleaning products that are effective against the virus that causes COVID-19. Cleaning of our facilities, including operating rooms, waiting rooms and patient rooms, is performed in accordance with infection control guidelines with frequent quality assurance checks by our Environment Services Department.
Screening and testing for COVID-19
Screening allows us to provide the best experience and care possible, considering factors like room placement, procedure timing, and isolation and precautions. When a visit is scheduled and again upon arrival, all patients, parents and caregivers are asked screening questions about symptoms and possible exposures. In addition, we ask all parents and caregivers, even if fully vaccinated, to wear a mask upon entering CHOP locations.
These screenings are completed upon entry and admission, as well as at the bedside daily. If both parents/legal guardians (or Support Persons, if any) do not meet screening criteria, we recommend identifying an alternate caregiver or partnering with our staff to support your child. We are sorry for any inconvenience this may cause.
We conduct testing for COVID-19 infection according to CDC guidelines. Currently, we test:
- All patients admitted to CHOP prior to their inpatient stay
- All patients undergoing surgery and some procedures
We also have several COVID-19 testing sites throughout the community. Schedule a COVID test here.
Masks for everyone over 2
The Centers for Disease Control and Prevention (CDC) recommends that masks be worn in all healthcare facilities.
We still have many patients who are not vaccinated and are at higher risk for disease. In order to keep them safe (along with their families and our staff), we ask all parents/caregivers and visitors, even if they are fully vaccinated, to continue to wear well-fitted masks over their mouths and noses while they are at any CHOP location. This includes all parents/caregivers, visitors, and patients over 2 years old. Please let us know if your child has a hard time wearing a mask.
Parents/caregivers and visitors need to wear their masks at all times in our facilities, including in your child’s room when a staff member is present. Caregivers do not need to wear their mask while they sleep or eat. We will supply non-medical masks or you can bring one from home. Thank you for partnering with us.
Remember not all masks provide effective protection against COVID-19. All masks should have two layers of cloth that fit tightly over your nose and mouth. It is also important to wear your mask properly, covering both your mouth and nose.
Hand hygiene and respiratory etiquette
Please help us prevent the spread of germs by practicing good hand hygiene and respiratory etiquette, including frequent handwashing, covering coughs and cleaning surfaces such as phones.
Staff precautions: Masks, gloves, eye protection
The most important precaution we take is hand hygiene. You will see this at all times during your interactions with staff. All staff are also required to wear masks while at work as part of our universal masking policy.
During your child’s care, we may use different personal protective equipment (PPE) — including face masks, respirators, eye coverage, gowns and gloves — depending on the possible exposure of bodily fluids. If you don’t see us wearing gloves it most likely means there is no chance of exposure to bodily fluids. Our providers are able to keep their hands clean with access to hand sanitizer throughout all of our clinical areas.
The use of PPE does not replace our other safety recommendations, including universal masking and staying home when ill. CHOP’s employee sick policy requires that any ill staff member must stay home from work if they are feeling sick. Staff are required to self-monitor for symptoms and report any illness that may develop while at work.
Minimize your interactions in groups/crowds
We ask that you minimize time in crowds and group interactions as you move throughout the hospital. Group therapy and other group sessions will be adjusted appropriately to maintain a safe environment.
Please reduce your travel within our facilities as much as possible. We encourage you to use our room service which is available for patients and families in most areas of the hospital. Please call 4-FOOD from your child's room phone for more information.
Virtual interactions with our care team
Just as we have restricted the number of visitors to our facilities, we have also asked some of our staff to work remotely. We have carefully considered which roles are able to do this and maintain safety and our services.
You may interact with some of our care team by phone or other means. We are committed to making sure you have access to staff and the resources you need during your time here with us. We continue to be appropriately staffed onsite and those staff are prepared to assist you with any needs you have.
Status of patient and family public spaces
We understand that during this stressful time it can be helpful to access other public areas of the hospital. In order to keep our patients and families safe we have closed some areas and limited hours on others.
These are the hospital spaces that are currently closed:
- Schlimm Center (our Prayer and Meditation Space).
- Safety Center Store on the 1st floor of the Wood Building. Please call 267-426-5000.
You will find the following areas open with limited hours or number of people. We ask that you practice physical distancing while interacting in these spaces, and use hand hygiene before and after you visit:
- Main Cafeteria (space has been reconfigured for physical distancing)
- Lori’s Gift Shop in the Main Hospital (maximum of five people)
- Pharmacy on the 1st floor of the Main Hospital (maximum of three people)
- Connelly Center (maximum of five people)
- Buerger 6th floor Roof Garden (maximum of three families at a time)
- Lactation rooms in the Main Hospital on the 1st, 2nd, 5th, 7th and 8th floors and in the Wood Building on the 3rd Floor. Lactation rooms are for pumping and breastfeeding individuals only and should be used one person at a time. Instructions for mandatory disinfection between uses are posted in the lactation rooms.
If you are anxious or frightened to bring your child to the hospital
We understand that you may be anxious about coming into the hospital. Emotional reactions or feelings of anxiety are natural. Please continue to ask us questions or tell us about your concerns. If you find you need more support/help please contact one of the following resources:
- Your primary care provider
- Philadelphia 24-Hour Mental Health Delegate Line: 215-685-6440
- Emotional PA Department of Health (DOH) statewide hotline 1-877-PA-HEALTH
- PADOH statewide coronavirus hotline 1-877-PA-HEALTH
- Greater Philadelphia coronavirus hotline 1-800-722-7112
- NJ statewide coronavirus hotline 1-800-222-1222
Updated: March 8, 2022