What to Expect in our Network (Primary, Specialty and Urgent Care) During COVID-19

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Please note that because we are a healthcare facility, all eligible visitors, even if fully vaccinated, need to wear their masks at all times in all of our facilities and locations. Thank you for partnering with us to keep our patients safe.

If you have mild symptoms or need a COVID-19 test, please use community testing resources instead of going to the ER. That helps free us up to care for serious medical emergencies. Find testing resources.

Throughout the COVID-19 pandemic, CHOP has remained steadfast in our commitment to provide the safe healthcare your child needs. Here is some information about the precautions in place at CHOP Primary Care, Specialty Care, and Urgent Care locations that will keep you, your children and our staff safe.

If you're looking for information about an inpatient stay at one of our hospitals, or an Emergency Department visit, read more here.

Visitor guidelines

In continued efforts to keep our patients, families and staff safe from COVID-19 and other respiratory viral infections, the following guidelines are in place at our Care Network locations.

  • A patient can have up to two visitors total accompany them to an outpatient visit at any CHOP location. These two people should be parent(s) or legal guardian(s), unless another individual is identified based on the family's situation (such as a Support Person to ensure effective communication and full and equal access to healthcare services).
  • Siblings can accompany the patient along with the patient’s parent or legal guardian if needed, however, we recommend that families do not bring siblings when alternate childcare is available for them. Any sibling age 2 and older is required to wear a mask, and will be screened upon arrival, just like adult visitors. If you need to bring sibling(s), please call before your appointment so we can arrange to accommodate everyone safely.
  • All eligible visitors, even if fully vaccinated, need to wear their masks at all times in all of our facilities and locations, including in your child’s room when a staff member is present.
  • All visitors, including siblings, must be symptom free (without fever, cough or other concerning symptoms), not recently exposed to COVID-19, and cannot have testing pending for COVID-19. All visitors will be screened at each visit for signs of illness. For safety reasons, if anyone is showing symptoms of illness, they will not be able to visit. If both parents/legal guardians (or Support Persons, if any) do not meet screening criteria, we recommend identifying an alternate caregiver or partnering with our staff to support your child. We are sorry for any inconvenience this may cause.

Read more about who can enter CHOP locations and other frequently asked questions »

Your safety: Cleaning, screening, masks and more

We may call you 24 hours or more before your child’s scheduled visit, test, procedure or surgery with further information that is specific to your child. We will let you know at that time if there are extra precautions you need to take when coming to CHOP.

Please allow for extra time to travel to CHOP and reach your destination. Also, please consider bringing as few belongings as possible to reduce clutter.

Cleaning

We continue to follow all CDC guidelines and have all the necessary supplies to properly perform cleaning. We use only cleaning products that are effective against the virus that causes COVID-19. Cleaning of our facilities, including operating rooms, waiting rooms and exam rooms, is performed in accordance with infection control guidelines with frequent quality assurance checks by our Environment Services Department.

Screening and testing for COVID-19

Screening allows us to provide the best experience and care possible, considering factors like room placement, procedure timing, and isolation and precautions. When a visit is scheduled and again upon arrival, all patients, parents and caregivers are asked screening questions about symptoms and possible exposures. In addition, we ask all parents and caregivers, even if fully vaccinated, to wear a mask upon entering CHOP locations.

We conduct testing for COVID-19 infection according to CDC guidelines. Currently, we test all patients undergoing surgery and some procedures. We test patients in outpatient settings only when certain risk factors have been identified and the patient is eligible for testing.

Masks for everyone over 2

The Centers for Disease Control and Prevention (CDC) recommends that masks be worn in all healthcare facilities.

Because we have many patients who are at higher risk for disease, we ask all visitors, even if they are fully vaccinated, to continue to wear well-fitted masks over their mouths and noses while they are at any CHOP location. This includes all parents/caregivers and patients over 2 years old. Please let us know if your child has a hard time wearing a mask.

Parents and caregivers need to wear their masks at all times in our facilities, including in your child’s room when a staff member is present. Caregivers do not need to wear their mask while they sleep or eat. We will supply non-medical masks or you can bring one from home. Thank you for partnering with us.

Remember not all masks provide effective protection against COVID-19. All masks should have two layers of cloth that fit tightly over your nose and mouth. It is also important to wear your mask properly, covering both your mouth and nose.

Effective Masks and Masking: Cloth Masks and Medical Masks. Masks must cover both nose and mouth.
 
Ineffective Masks and Masking: Bandanas, Neck Gators, Valved Masks. Wearing mask with nose, or both nose and mouth exposed is also ineffective.
 

Waiting rooms

We try as much as possible to have an exam room ready for you and your child so you can go directly to it without sitting in the waiting room.

You may be offered the option to wait in your car or outside and be called or texted when the room is ready, or when your child is out of surgery.

Hand hygiene and respiratory etiquette

Please help us prevent the spread of germs by practicing good hand hygiene and respiratory etiquette, including frequent handwashing, covering coughs and cleaning surfaces such as phones.

Staff precautions: Masks, gloves, eye protection

The most important precaution we take is hand hygiene. You will see this at all times during your interactions with staff. All staff are also required to wear masks while at work as part of our universal masking policy.

During your child’s care, we may use different personal protective equipment (PPE) — including face masks, respirators, eye coverage, gowns and gloves — depending on the possible exposure of bodily fluids. If you don’t see us wearing gloves it most likely means there is no chance of exposure to bodily fluids. 

The use of PPE does not replace our other safety recommendations, including universal masking and staying home when ill. CHOP’s employee sick policy requires that any ill staff member must stay home from work if they are feeling sick. Staff are required to self-monitor for symptoms and report any illness that may develop while at work. 

If you are anxious or frightened to bring your child to an appointment

We understand that you may be anxious about coming into a hospital or doctor's office. Emotional reactions or feelings of anxiety are natural. Please continue to ask us questions or tell us about your concerns. If you find you need more support/help please contact one of the following resources:

  • Your primary care provider
  • Philadelphia 24-Hour Mental Health Delegate Line: 215-685-6440
  • Emotional PA Department of Health (DOH) statewide hotline 1-877-PA-HEALTH
  • PADOH statewide coronavirus hotline 1-877-PA-HEALTH
  • Greater Philadelphia coronavirus hotline 1-800-722-7112
  • NJ statewide coronavirus hotline 1-800-222-1222

Accessing ambulatory and outpatient care

Your child’s ongoing care is just as important now as it was before the pandemic began. Don’t delay care. Our Care Network locations are open and safe, and currently seeing patients for all types of appointments. If you’d like to schedule an appointment, feel free to call your provider’s office or send a message through MyCHOP

Telehealth video visits are still an option for many medical appointments, including consultations for a new issue, follow-up visits to see how a treatment or medication is working, and more. Your child’s provider will work with you to determine what visits can safely and effectively be done by video.

*Please check with your health plan to confirm that your insurance covers video visits with your own CHOP providers.

Primary Care

  • Appointment scheduling at our primary care practices is optimized to allow for us to see both well and sick children safely.
  • We continue to see sick patients, and offer video visits* for existing patients when it is safe and appropriate to do so. Don't delay care if your child is sick.
  • Online scheduling is available via MyCHOP for well visits.

Specialty Care

  • Online scheduling is available in MyCHOP for in-person visits for most specialties. If you would like to discuss appointments or speak with a nurse about your child’s health, or need a MyCHOP account, please contact the specialty directly.
  • Our specialists can also offer video visits* in many cases. Telehealth options differ by specialty. Your specialist will consider whether telehealth is appropriate for your child when making a decision about your scheduled or new appointment.

Urgent Care and emergencies

Thank you for partnering with us and trusting us with your child's care.

Updated: July 11, 2022


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