Kate M. Carpenter, MEd, CCLS II Locations: Main Campus Appointments and Referrals: 1-800-TRY-CHOP (1-800-879-2467) Education and Training Additional TrainingMEd in Interdisciplinary Studies in Human Development - The Pennsylvania State University, University Park, PABoard CertificationCertified Child Life Specialist II (CCLS II)Undergraduate DegreeBS in Elementary and Kindergarten Education - The Pennsylvania State University, University Park, PA Titles and Academic Titles Child Life Specialist Departments and Services Lung Transplant ProgramHeart/Lung Transplant Program Patient Experience Ratings About the Patient Experience Rating System The Patient Experience Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question. Responses are measured on a scale of 1 to 5 with 5 being the best score. The comments are submitted by patients and families and reflect their views and opinions. The comments are not endorsed by and do not reflect the views of Children’s Hospital of Philadelphia.