For Healthcare Providers: COVID-19 Support

Children’s Hospital of Philadelphia (CHOP) medical experts gathered the following information to help our care partners navigate the significant challenges presented by the COVID-19 pandemic.

Please note the information on this page is intended for healthcare providers. Patient families should contact their provider’s office directly or visit our COVID-19 resources page.

When to act: Clinical Pathways

COVID-19 vaccines

After months of planning, CHOP moved quickly to vaccinate staff when the first doses of the COVID-19 vaccine were delivered to the hospital in December. Read more about the rollout of COVID-19 vaccines to CHOP employees.

Find details about our COVID-19 vaccine distribution efforts.

COVID-19 testing

If you are a testing provider, view a collection of resources, including a free training module, that will help you provide the best possible COVID-19 testing experience for children who present to your site.

If you are not able to provide testing to your patients, we have several CHOP-run testing sites and have partnered with the Philadelphia Department of Public Health to offer families both online and phone screening options to determine if a child meets COVID-19 testing criteria. Find the screening tools and details about CHOP-run testing sites. You may also call 1-800-TRY-CHOP and press 2 to refer a patient for testing.

In the evenings and on weekends, COVID-19 testing is offered at all four CHOP Urgent Care locations. To be tested at one of these locations, patients must be seen onsite for an in-person Urgent Care visit.

Providing care safely

Staff precautions

CHOP is following CDC guidelines for use of personal protective equipment (PPE) in the evaluation and care of patients with suspected or confirmed COVID-19. Currently, all employees are wearing protective masks at all facilities.

We have assembled a collection of COVID-19 Guidance for Resuscitation from various sources and sites, which may or may not be affiliated with CHOP. This collection is intended to be used as a resource only.

Patient precautions

Based on CDC recommendations for the public, all parents and caregivers visiting any CHOP facility must wear a mask. Disposable masks, with a storage bag and instructions, are provided upon arrival. View the mask instructions we provide to families.

If your office is not able to provide masks to all patient families due to low supply, you should encourage them to wear a non-medical face covering during your appointment reminder process.

Appointments, referrals and transport

We are seeing new and existing patients

  • At the hospital: Our Emergency Department is operating normally, and we continue to admit patients to the hospital when necessary. We have many procedures in place to protect both families and staff. Learn more about what patient families can expect at the hospital and in the Emergency Department.
  • In our Care Network: All CHOP locations are open and safe. Our pediatricians and specialists are actively seeing patients for all types of appointments, both in-person and via telehealth visits when it is clinically safe and appropriate.

Transport to CHOP

If transfer to CHOP is indicated, please contact the CHOP transport team at 1-800-590-2160 to discuss the case and to ensure that proper precautions are taken. We are prepared to care for COVID-19 patients who present to a CHOP location.

Primary Care Perspectives podcast

Who to contact for support

Our local Physician Referral Services team and new National Provider Engagement (NPE) team remain committed as a resource and partner to our referring colleagues during these challenging times. Please don't hesitate to reach out to them via email, phone or text.

Physician Referral Services

National Referrals and Partners

Prior to the COVID-19 outbreak, CHOP introduced a National Provider Engagement team to support the unique needs of our out-of-state physician partners and clinical colleagues, with dedicated representatives for specific regions. This team remains available to assist with patient referrals and your questions about rare or complex cases. 

Preparing for the future

Making telehealth work

Video visits have become much more common. CHOP providers have embraced this new normal and put together a list of useful video visit tips to help your experience be as easy and productive as possible.

PPE considerations

While CHOP currently has sufficient personal protective equipment (PPE) available to our staff during this challenging time, we continue to employ conservation efforts to ensure that we are well-positioned for the future.

Below are some of the steps we’re taking to ensure our providers and families can give and receive care safely in the long-term:

  • Universal masking – All CHOP employees and clinicians working in clinical buildings are required to wear face masks while at work, to minimize the risk of transmission in the healthcare setting.
  • Healthcare and support service providers keep and wear the same mask for the entire duration of their workday.
  • Hand hygiene must be performed every time the mask is touched.
  • N95 masks are inspected and disinfected on-site using hydrogen peroxide vapor technology.
  • Tubs of disinfecting wipes are filled with refill packets instead of being thrown away.

Returning to youth sports after COVID-19 shutdown

Experts from CHOP put together recommendations to serve as a reference guide for players, parents and coaches as communities return to youth sports after COVID-19 shutdown and after a COVID-19 infection

How CHOP is contributing to the COVID-19 knowledge base

Teams at CHOP are using a collaborative approach to identify and test potential treatments for the disease. This experimental treatment involves collecting plasma from people who have recovered from COVID-19 and infusing this plasma, which contains antibodies against the virus, into a patient who is very ill with the disease.

Our experts have been recognized as national leaders in safety, vaccine development and research. We will continue to offer advice as this pandemic unfolds. Find the latest news stories featuring our experts here.


  • Healthcare professionals can use our CHOP Open Access Medical Education platform free online education for healthcare professionals from around the world. Contact your Physician Liaison or National Provider Engagement Field Director to coordinate other virtual education.
  • These resources for your patients, developed by our pediatric experts, aim to ease the stress of life during a pandemic and answer questions about accessing care at CHOP.

Next Steps
Provider Priority Line: Dial 800-TRY-CHOP and Press 2
Central Fax Line (844-FAX-CHOP)