For Healthcare Providers: COVID-19 Support

Children’s Hospital of Philadelphia (CHOP) medical experts gathered the following information to help our care partners navigate the significant challenges presented by the COVID-19 pandemic.

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Please note the information on this page is intended for healthcare providers. Patient families should contact their provider’s office directly or visit our COVID-19 resources page.

When to act: Clinical Pathways

Providing care safely

Staff precautions

CHOP is following CDC guidelines for use of personal protective equipment (PPE) in the evaluation and care of patients with suspected or confirmed COVID-19. Currently, all employees are wearing protective masks at all facilities.

We have assembled a collection of COVID-19 Guidance for Resuscitation from various sources and sites, which may or may not be affiliated with CHOP. This collection is intended to be used as a resource only.

Patient precautions

Based on CDC recommendations for the public, all parents and caregivers visiting any CHOP facility must wear a mask. Disposable masks, with a storage bag and instructions, are provided upon arrival. View the mask instructions we provide to families.

If your office is not able to provide masks to all patient families due to low supply, you should encourage them to wear a non-medical face covering during your appointment reminder process.

Prepared for a New Normal

In this video messageJulia Sammons, MD, an infectious diseases doctor who is leading our COVID-19 response, describes the steps we are taking to keep CHOP patients, families and staff safe during the COVID-10 pandemic. After much preparation, we are gradually and carefully resuming more in-person visits for essential care. We would not offer these services unless we were confident we could do so responsibly and safely.

Newborn care during the COVID-19 era

In the age of COVID-19, many families want to leave the hospital as soon as possible after delivering a new baby. But is it the right thing to do? Joanna Parga-Belinkie, MD, attending neonatologist at CHOP, talks about the many factors that must be considered for the health and safety of both mothers and newborns, key newborn screenings, the role primary care providers can play in monitoring infants who were discharged early, resources for new mothers, and more. Published April 2020.

Appointments, referrals, transport, testing

We are seeing new and existing patients

Transport to CHOP

If transfer to CHOP is indicated, please contact the CHOP transport team at 1-800-590-2160 to discuss the case and to ensure that proper precautions are taken. We are prepared to care for COVID-19 patients who present to a CHOP location.

COVID-19 testing

If you are not able to provide testing to your patients, we have CHOP-run testing sites at the Roberts Center for Pediatric Research, CHOP Specialty Care & Surgery Center, Bucks CountyCHOP Urgent Care, King of PrussiaCHOP Specialty Care & Surgery Center, Brandywine Valley and CHOP Specialty Care & Surgery Center, Voorhees.

To be tested at one of these sites, a patient must be referred by a medical provider or a State or County Department of Health. Call 1-800-TRY-CHOP press 2 to refer a patient for testing.

If you are a testing provider, view a collection of resources that will help you provide the best possible COVID-19 testing experience for children who present to your site.

Who to contact for support

Our local Physician Referral Services team and new National Provider Engagement (NPE) team remain committed as a resource and partner to our referring colleagues during these challenging times. Please don't hesitate to reach out to them via email, phone or text.

Physician Referral Services

National Referrals and Partners

Prior to the COVID-19 outbreak, CHOP introduced a National Provider Engagement team to support the unique needs of our out-of-state physician partners and clinical colleagues, with dedicated representatives for specific regions. This team remains available to assist with patient referrals and your questions about rare or complex cases. 

Preparing for the Future

Making Telehealth Work

Video visits have become much more common. CHOP providers have embraced this new normal and put together a list of useful video visit tips to help your experience be as easy and productive as possible.

PPE Considerations

While CHOP currently has sufficient personal protective equipment (PPE) available to our staff during this challenging time, we continue to employ conservation efforts to ensure that we are well-positioned for the future.

Below are some of the steps we’re taking to ensure our providers and families can give and receive care safely in the long-term:

  • Universal masking – All CHOP employees and clinicians working in clinical buildings are required to wear face masks while at work, to minimize the risk of transmission in the healthcare setting.
  • Healthcare and support service providers keep and wear the same mask for the entire duration of their workday.
  • Hand hygiene must be performed every time the mask is touched.
  • N95 masks are inspected and disinfected on-site using hydrogen peroxide vapor technology.
  • Tubs of disinfecting wipes are filled with refill packets instead of being thrown away.

Returning to Youth Sports after COVID-19 Shutdown

Experts from CHOP put together recommendations to serve as a reference guide for players, parents and coaches as communities return to youth sports after COVID-19 shutdown.

How CHOP is Contributing to the COVID-19 knowledge base

Teams at CHOP are using a collaborative approach to identify and test potential treatments for the disease. This experimental treatment involves collecting plasma from people who have recovered from COVID-19 and infusing this plasma, which contains antibodies against the virus, into a patient who is very ill with the disease.

Our experts have been recognized as national leaders in safety, vaccine development and research. We will continue to offer advice as this pandemic unfolds. Find the latest news stories featuring our experts here.

Education

  • Healthcare professionals can use our CHOP Open Access Medical Education platform free online education for healthcare professionals from around the world. Contact your Physician Liaison or National Provider Engagement Field Director to coordinate other virtual education.
  • These resources for your patients, developed by our pediatric experts, aim to ease the stress of life during a pandemic and answer questions about accessing care at CHOP.


Next Steps
Provider Priority Line: Dial 800-TRY-CHOP and Press 2
Central Fax Line (844-FAX-CHOP)