For Healthcare Professionals: Coronavirus Update

To help keep our communities safe and informed, Children’s Hospital of Philadelphia (CHOP) medical experts gathered the following information to address frequently asked questions from our referring partners about the new coronavirus disease (COVID-19). The well-being of our patients, families and staff is our utmost priority, and we will be continuing to adapt our response as the situation unfolds, so please check back regularly for the latest updates.

Please note the information on this page is intended for healthcare providers. Patient families should contact their provider’s office directly or visit our community FAQ page.

What is the screening process to determine need for COVID-19 testing?

CHOP has recently added some testing capabilities to screen for COVID-19 and is actively working on expanding these capabilities. We have updated our COVID-19 clinical pathways for the emergency and ambulatory setting, as well as inpatient testing recommendations. These reflect the latest available information about screening and evaluating potential cases of the coronavirus.

Is CHOP prepared to treat patients with COVID-19?

Yes, CHOP has the ability to care for patients who present to a CHOP location.

When should providers wear PPE?

CHOP has been following CDC guidelines for use of personal protective equipment (PPE) in the evaluation and care of patients with suspected or confirmed COVID-19. Currently, all employees are wearing protective masks at all facilities. We take this extra precaution to prevent possible COVID-19 exposure between staff members.

Are telehealth appointments or video visit options available?

CHOP has greatly expanded the use of video visits and other telehealth options as an alternative to some in-person visits when it is clinically safe and appropriate to do so.

  • Current patients: We are looking at every patient appointment and evaluating the best way to connect with current patients and families about care. Providers may contact patients to discuss options for any upcoming appointments. In the meantime, we encourage current patients to sign in to their MyCHOP account to ensure they can successfully access their account.
  • New patients: Some specialties are using telehealth for new patient referrals and second opinions. Specialties can be called directly to discuss options.

Are CHOP Specialty Care & Surgery Centers operating normally?

At this time, our Specialty Care & Surgery Centers are open and seeing patients. As part of our efforts to reduce the risk of inadvertent exposure to COVID-19, we have implemented plans to reschedule visits, procedures and surgeries based on the clinical judgement of the involved physician. We will continue to re-evaluate these steps on a regular basis to ensure the safety of our patients, families and staff and communicate any changes with our referring providers and the community.

Can I send patients to a CHOP Urgent Care location?

Our four pediatric urgent care locations remain open with regular hours. Urgent care video visits are also now available as an option.

If a patient has a fever and symptoms of respiratory illness, such as cough or shortness of breath, and they have traveled to an area with transmission of COVID-19 or think they may have been exposed to COVID-19, please call the Greater Philadelphia Coronavirus Helpline at 1-800-722-7112 to discuss options. We can help coordinate safe testing and arrange to get them the care they need.

Are there any changes to transferring patients to CHOP?

If transfer to CHOP is indicated, please contact the CHOP transport team at 1-800-590-2160 to discuss the case and to ensure that proper precautions are taken.

Are CHOP specialists accepting new patient appointments and referrals?

CHOP continues to accept new patient referrals to our pediatric specialists. Some specialties are using telehealth for new patient referrals and second opinions. There are some cases where a new patient visit might be deferred to a later date. Please call 1-800-TRY-CHOP (and press 2) for help navigating a new patient referral. Our physician referral service and national provider engagement teams are always available to help support you and navigate these situations as they arise.

Physician Relationship Resources

Physician Referral Services

Our local Physician Referral Services team remains committed as a resource and partner to our referring colleagues during these challenging times. Please don't hesitate to reach out to them via email, phone or text. 

National Referrals and Partners

Prior to the recent COVID-19 outbreak, CHOP launched a new National Provider Engagement team to support the unique needs of our out-of-state physician partners and clinical colleagues, including dedicated representatives in some specific regions. This team will continue to be available throughout this emergency to assist with any questions, requests or issues that healthcare providers based outside of Pennsylvania, New Jersey and Delaware have related to coordination with CHOP.


Next Steps
Provider Priority Line: Dial 800-TRY-CHOP and Press 2
Central Fax Line (844-FAX-CHOP)