Chestnut Hill Appointment Information

New patients

If you are expecting a new baby and would like to arrange a prenatal visit to discuss your child’s care and help you choose a pediatrician, please call the office. Our staff would be happy to answer your questions or arrange a visit to meet our team.

To build personal relationships with our patients, we ask each family to select one primary clinician/provider who coordinates their care and develops a relationship over time. This relationship will be maintained as your child grows unless you request a change.

MyCHOP

MyCHOP is a free service that offers patients/parents secure online access to portions of their or their child’s medical record using a web browser or mobile app. With a MyCHOP account you can:

• Make appointments
• Request medication renewals/refills
• Send non-urgent medical questions
• View test results
• View/print immunizations

Please speak to our Patient Service Representatives to sign up for an account.

Video visits

What are Video Visits Used For?

Learn more about when a video visit with your pediatrician may be a good option for our child.

CHOP Primary Care, Chestnut Hill, offers video visits as an alternative to some in-person visits when it is clinically safe and appropriate to do so. Telehealth video visits can be a good option for many medical appointments, including consultations for certain acute issues and symptoms, follow-up visits to see how a treatment or medication is working, urgent care visits and more. Your child’s provider will work with you to determine what visits can safely and effectively be done by video.

Well visits

Routine well-child visits/physicals are important because they allow your pediatrician to examine your child holistically, assess their physical and emotional needs, support their growth and development, and intervene quickly if any issues arise.

Well visits can be scheduled for new and established patients. Please call six months in advance to book a well visit.

See a typical well-child visit schedule.

When your child is sick

• Please call our office to schedule an appointment or receive nurse advice.
• We see patients by scheduled appointments only.
• To speak with a nurse call 215-247-1172, 24 hours a day, seven days a week, and follow the prompts.
• If we are at capacity, our nurses may direct you to visit a CHOP Urgent Care location.

Parking

We offer limited free parking at our office. Please arrive early to ensure you have ample time to find a parking space.

Coming to an appointment

• Please plan to check in with your child 15 minutes prior to your scheduled appointment time.
• All patients should be accompanied by a parent or legal guardian.
• Insurance cards and copays are required for check-in at each visit.
• If you have a change in address, phone number or insurance information, please notify our receptionist upon arrival.

We do our best to respect your time by seeing your child as promptly as possible. We appreciate your help in being on time for your appointment.

Running late for an appointment

We understand that unpredictable circumstances can prevent you from arriving to your appointment on time. We typically allow 15 minutes grace period. Please call the office and inform the receptionist that you will be late. You may be asked to reschedule your appointment.

Cancelling appointments

Please call 215-247-1172 at least 24 hours in advance to cancel an appointment. Failure to cancel an appointment in advance will be considered a no show.

Well/Physical appointments are scheduled six months in advance. If you need to cancel an appointment, you will be offered our first available appointment, which may be several months out.

Insurance and payments

Please call our office with questions about insurance or payments. Some common questions include when and why your appointment might be billed as both a well visit and a sick visit.

Find more resources to be financially prepared for your visit to a CHOP location.

Language/Interpreter services

We offer free interpreter services for our patients. Please request an interpreter when making an appointment.

Observed Holidays and Office Closures 2024

Please be aware that our offices will be closed on the following dates in observance of the holidays. If your child needs care when our office is closed, you can visit an Urgent Care location or our Emergency Department, which is open 24/7/365. You can also speak with an after hours nurse by calling our office and following the prompts.