HighPoint Appointment Information

MyCHOP

MyCHOP is a free service that offers patients/parents secure online access to portions of their or their child’s medical record using a web browser or mobile app. With a MyCHOP account you can:

  • Make appointments
  • Request medication renewals/refills
  • Send non-urgent medical questions
  • View test results
  • View/print immunizations

Please speak to our Patient Service Representatives to sign up for an account.

Video visits

CHOP Primary Care, HighPoint, offers video visits as an alternative to some in-person visits when it is clinically safe and appropriate to do so. Telehealth video visits can be a good option for many medical appointments, including consultations for certain acute issues and symptoms, follow-up visits to see how a treatment or medication is working, urgent care visits and more. Your child’s provider will work with you to determine what visits can safely and effectively be done by video.

When your child is sick

  • Please call our office before going to the Emergency Department.
  • We see patients by scheduled appointments only.
  • To speak with a nurse or schedule a sick visit, call 215-822-7700, option 4. When the office is closed, call this number to speak with an After Hours Nurse.

Coming to an appointment

  • Please plan to check in with your child 15 minutes prior to your scheduled appointment time.
  • At times there may be unexpected delays due to an office emergency.
  • All patients should be accompanied by a parent or legal guardian.
  • Insurance cards and copays are required for check-in at each visit.

Running late for an appointment

If you arrive late for your scheduled appointment we may not be able to see your child and may request that the visit be rescheduled.

Cancelling appointments

Please call 215-822-7700 at least 24 hours in advance to cancel an appointment. Failure to cancel an appointment in advance will be considered a no show.

Insurance and payments

Please call our Financial Counselors at 1-800-664-7855 to discuss your out of pocket expenses. Learn how to be financially prepared for your visit to a CHOP location.

Language/Interpreter services

We offer free interpreter services for our patients. Please request an interpreter when making an appointment.