Maura Powell, MPH Maura Powell, MPH, is a senior improvement advisor in the Center for Healthcare Quality and Analytics at Children's Hospital of Philadelphia. Locations: Main Campus Appointments and Referrals: 1-800-TRY-CHOP (1-800-879-2467) Background Maura Powell is a Senior Improvement Advisor in the Center for Healthcare Quality and Analytics. She facilitates quality improvement projects in the inpatient and ambulatory hospital setting, teaches QI methodology, and partners with data analysts and project teams to develop and implement measurement plans for divisional and enterprise projects. Ms. Powell has a special interest in improving the way we deliver care in the primary care network with an emphasis on both provider and patient satisfaction and improved efficiency. Prior to working in quality improvement at CHOP, she was the program manager for global health programming at the hospital. In her role, she managed a primary care/population health initiative in the Dominican Republic and assisted in the management of the hospital’s global health Fellowship in the Dominican Republic and Botswana. Titles and Academic Titles Senior Improvement Advisor, Center for Healthcare Quality and Analytics Departments and Services Possibilities Project: Innovation in Pediatric Primary Care Patient Experience Ratings About the Patient Experience Rating System The Patient Experience Rating is an average of all responses to the care provider related questions shown above from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question. Responses are measured on a scale of 1 to 5 with 5 being the best score. We are committed to true transparency. However, to ensure the comments are fair and correctly attributed, we review each one before posting to the website. We exclude entire comments that disclose patient's protected health information, are off-topic, or include other confidential or inappropriate content. Comments will appear on provider bios only if providers have a minimum number of comments. Comments are shared internally for education purposes to ensure that we are doing our very best for the patients and families for whom we are privileged to care. The comments are submitted by patients and families and reflect their views and opinions. The comments are not endorsed by and do not reflect the views of Children’s Hospital of Philadelphia.