Communication Resources for Families

Effective communication between families and members of their child’s healthcare team is at the heart of family-centered care and is the goal of everyone at CHOP. When you share information and observations about your child and learn about your child’s treatments, medications and procedures, you help to create a partnership with the healthcare team that keeps your child safe and advances his or her health.

To help foster open, transparent communication, we have collaborated with families on our Family Advisory Council to create communication tools and offer tips to help you open an exchange of information with your child's healthcare providers.

Talking With Your Child's Healthcare Team

Use these tips on overall communication to help you better prepare for doctor appointments and stays in the Hospital.

Patient Safety: Tips for Families

CHOP is committed to patient safety and keeping every child safe every day. Excellent communication between staff and families helps us reach that goal, and this guide can help parents become partners in their child’s care.

Questions About Your Child's Medication

Medication safety is very important. Medicine can help your child get well or control a condition. But it can also harm your child if it is not given correctly. Asking these questions will help you partner with your child’s healthcare team so your child is given medication safely.

Phone Tips for Families

Frequently, important information is exchanged with your child’s healthcare team over the phone — whether it is to make an appointment, get information or report a change in your child’s status. These tips can coach you on best practices for communicating on the phone.

Tips for Participating in Rounds

When your child is an inpatient at CHOP, every day the healthcare team will visit her room as a group to discuss your child’s current status and the plan of care. These visits are called rounds, and you are encouraged to participate. This guide tells you what to expect and how to most effectively partner with healthcare providers during this important time of information exchange.

Tips for Building Partnerships Through Collaboration

As we create and improve programs and policies, you may be asked to share your experience and provide feedback. These tips will help you evaluate and respond to opportunities to contribute to family-centered care.

August 2014