Family Support Services and Resources
We understand that exceptional medical care is only one piece of your child’s healthcare picture. Whether you’re visiting Children's Hospital of Philadelphia for a single outpatient appointment or are planning for an extended stay, you and your family can take advantage of support services and resources designed to help you care for your family and yourself.
The staff in the department of Social Work and Family Services are available 24 hours a day, every day of the year, to help families solve problems and cope with the challenges of caring for a sick child.
We offer language interpretation, sign language interpretation, TDD/TTY, and access to a Telephone Language Line from any CHOP phone.
Case managers work closely with patients, families and other members of the medical team to coordinate each patient's discharge plan and to serve as the link between the Hospital and the patient’s insurance plan.
The staff of the Child Life, Education and Creative Arts Therapy help patients and family members cope with their healthcare experiences using developmentally appropriate activities. They also provide education about and preparation for medical procedures and offer emotional support.
Multifaith chaplaincy staff are sensitive to the varied expressions of faith and are dedicated to providing professional pastoral care to children and their families as they cope with their hospital experience, 24 hours a day.
Family consultants are parents of children who have received medical care at CHOP. They are employed by the Hospital's Family Relations Department and they partner with Hospital staff to bring the family voice and perspective into every area of the hospital.
When you and your child's healthcare team must make difficult treatment decisions, know that the Ethics Committee staff may be able to help.
CHOP hosts a wide range of family support groups. These groups welcome new families and are available to provide comfort and solace to parents and others who are coping with a child's illness, chronic medical condition, or injury.
The Home Care Service department provides in-home, family-centered care when hospitalization isn't necessary.
We offer many forms of support to help families rebuild their lives after the death of a child. We hold support groups, workshops and services for parents and siblings who are grieving.
Resources and welcome centers
Welcome centers provide helpful information as you arrive at Children's Hospital.
- The Welcome Center is located on the second floor of the Wood Building.
- The Asplundh Foundation Inpatient Welcome Center is located on the first floor of the Main Building. Both offer comfortable seating, computer access and information about resources for patients and families.
- ADA CARing for Kids Foundation Welcome Center at the Buerger Center for Advanced Pediatric Care
There are also several resource centers available to support patient families during their Hospital experience:
- The The Jill & Mark Fishman Center for Families, located on the first floor of the Main Building directly inside the front entrance, provides support to families with travel, housing, and local resource needs. Center staff is available to help families manage their world outside of CHOP during their time with us, wither it’s for an afternoon or an extended inpatient hospital stay.
- The Connelly Resource Center, located in the Main Building, is a quiet place to take a break, surf the Internet, attend a coffee hour or select children's books and videos from the Family Library. A Family Learning Center in the Connelly Center offers classes to help families learn new skills needed to care for their children in the Hospital or at home.
- Located in the Main Building, the Little Rock Foundation Resource Room offers a broad range of services to support parents and families of children with disabilities.
Find more Hospital services and amenities, including where to eat and stay, ATMs, pharmacies, the gift shop, personal care services, and more.
Community Resources for Families Database
The Community Resources for Families database offers families and professionals the opportunity to see what resources are available in the region and, in some instances, nationally. Agencies listed are non-profit and often provide services to people with disabilities and illnesses beyond what is included in the agency description. Search the Community Resources database »
CHOP Family News
CHOP Family News is a quarterly newsletter that highlights the wide array of services available to families. Issues can be found online, or at the Main Hospital in the Welcome Centers and the Connelly Center. Read some recent Family News posts.