Primary Care, West Chester

National Committee for Quality Assurance logo This practice has been awarded recognition by the National Committee for Quality Assurance Patient-Centered Medical Home Program. At the CHOP Primary Care practice (formerly Kids First) in West Chester, PA, we believe that every child should have a medical home. A pediatric medical home is a place where care of the highest quality is delivered with compassion, respect and affection for children and their families. It is a place where medical care is coordinated and where relationships develop.

Your child's medical home should be filled with people whom you know and trust. Your child's medical record should always be available. You should be able to call home at any time, 24 hours a day. You and your child should feel comfortable and welcome in your home.

We recognize that you have many demands on your schedule even as you desire the best medical care for your child. For this reason, we are open seven days a week, 365 days a year, including holidays. 

If we are not yet your child's medical home, we invite you to consider Primary Care, West Chester. If we are your child's medical home, we are honored.

About the practice

All of our physicians are board-certified pediatricians and fellows of the American Academy of Pediatrics (FAAP). They are active members of the medical staff at Children's Hospital of Philadelphia (CHOP). Additionally, each of the practice's physicians are active members of the medical staff for our local community hospital, Chester County Hospital.

The pediatricians are available to provide care for infants in the newborn nursery at both of these institutions. If you have questions concerning such care, or would like to arrange a prenatal appointment to discuss your child's care, please call the office and our staff will be happy to answer your questions or arrange a prenatal appointment with the clinician of your choice.

For children and adolescents requiring hospital admission, we maintain close contact with the pediatric staff at all of the local pediatric hospitals. Historically, most of our patients choose to use the facilities of Children's Hospital of Philadelphia (CHOP or Chester County Hospital.

Broken appointments

Our practice is dedicated to the highest quality medical care for infants and children. Because healthcare is a joint effort between parents, families and doctors, it is necessary that patients attend all scheduled appointments. It is difficult for us to provide quality healthcare when medical advice and scheduled appointments are not followed as recommended.

At Primary Care, West Chester, we value your time and do our best to ensure we have office hours and appointments that reflect our dedication to your child's health. We provide a variety of ways to make and cancel appointments, including in person, by phone and over the internet.

When you do not attend your pre-scheduled appointment, this is an appointment that is lost. The appointment cannot be used for another child who may be sick or who requires a well child check. Therefore, when a patient "no-shows" for an appointment, the biggest impact is on other children and families in the practice.

If you have an appointment that you will not be able to make, or think that you do not need, please let us know at least 24 hours in advance. To cancel an appointment, please call us at 610-436-8611. By doing this, you will help us help others in the practice who can use the appointment.

At Primary Care, West Chester, as part of our scheduling and medical record, we have the ability to track appointments. If we see a pattern of broken appointments, we will attempt to contact you (by mail or telephone) to ensure that your child is well. If the appointment that was broken involves the completion of papers for daycare, school, driver's forms, or other forms, we may be unable to complete those forms until the appointment has been rescheduled and kept. If you have three broken appointments in the span of 1 year, you may be asked to choose another practice.