Prepared for A New Normal at Children's Hospital of Philadelphia

A Message To Our Patient Families:

The coronavirus (COVID-19) pandemic has changed much in our lives. At a time when few things feel certain, we want to assure you that one thing is: our commitment to you. At Children’s Hospital of Philadelphia, the safety of your child and family is our number one priority as we continue to provide much-needed pediatric care.

When the COVID-19 crisis struck, our teams immediately put in place rigorous safety precautions for the protection of all. These included postponing non-essential procedures and replacing many in-person patient visits with video visits, when appropriate.

Now, after much preparation, we have carefully resumed in-person visits at our Philadelphia Campus and our Care Network locations. We would not offer these services until we were confident we could do so responsibly and safely.

We understand that the prospect of visiting a healthcare facility during this time can be frightening, and we want to share with you the strict measures that are in place to keep you and your child safe.

  • Everyone — children and family members — who plans to visit a CHOP site is screened by phone beforehand for exposure to or symptoms of coronavirus. For those deemed at risk, plans for testing and alternate care options may be arranged.
  • We continue to limit the number of caregivers who may accompany a child for each visit.
  • Every patient admitted as an inpatient at our Philadelphia Campus is tested for coronavirus. Patients who have known exposures or who test positive for the virus are cared for in a separate unit to prevent possible exposure to others.
  • Our staff members are permitted to come to work only if they are healthy, and they are fully equipped with proper Personal Protective Equipment.
  • All CHOP employees wear masks and we require all adult visitors to do so as well.
  • We are following rigorous cleaning and disinfection practices, guided by instruction from the Centers for Disease Control and Prevention (CDC).
  • We continue to practice — and help our patient families practice — physical distancing. When you visit, you’ll find guidelines for safely navigating elevators and other public areas.

No family should have to choose between their child’s safety and essential care — whether it be vaccines from our primary care providers, unexpected after-hours care from our Urgent Care Centers, or ongoing treatment from our specialists. We honor the trust you place in us. Please know that every member of our team is here for you, ready to provide the care CHOP is known for promptly, expertly and safely.

You can learn more about our safety measures here. Thank you.

- Madeline Bell, President and CEO

Preparing for a visit to our hospital? Watch this video:

Next Steps
Contact Us
Coronavirus Helpline

You Might Also Like
Young boy hugging parent's leg in exam room

What to Expect in our Network During COVID-19

If you receive care at a CHOP Primary Care, Specialty Care or Urgent Care location, please review this information.

mother holding daughter

What to Expect at the Hospital and ED During COVID-19

Find information about the precautions in place for families in the hospital and ED that will keep you, your children and our staff safe during the COVID-19 pandemic.

Father and daughter sharing tablet screen

COVID-19 Resources for Parents

Get details about how we're keeping you safe; what to expect at appointments; reducing parent, caregiver and sibling entry; and other resources to help.