Coronavirus Updates for Urology Patients and Families

Updated July 20

As we navigate this challenging, stressful time together, we want you to know that we in CHOP Urology are here for you. There are many precautions we are taking to support broader public health efforts to reduce opportunities for spread of the coronavirus (COVID-19). We are monitoring the situation closely and adapting our policies as needed to ensure the safety of our patients, families and staff.

Your child’s ongoing care is just as important now as it was before the pandemic began. Don’t delay care. We are confident that we can safely provide the care your child needs.

We will be updating our families regularly with key information. Read below for more details about the precautions in place to keep you, your children and our staff safe, and what to expect when you come back to see us.

Outpatient/clinic visits

After much preparation throughout the COVID-19 pandemic, in-person visits have been carefully resumed. Here’s what you can expect when you come back to see us.

If we need to cancel or reschedule your upcoming appointment, we will contact you directly to discuss options. Some appointments may be converted to a telephone or video consult. Read below for more details on these new telehealth options available to families.

Urology telehealth video visits

Father with daughter on mobile tablet CHOP Urology continues to use telehealth, including video visits, when it is clinically safe and appropriate to do so. In a three week period we completed more than 2,000 video visits.

  • Current patients: We are looking at every appointment and evaluating the best way to connect with you about your child’s care. We will contact you to discuss options for any upcoming appointments. In the meantime, we encourage you to sign in to your MyCHOP account to ensure you can successfully access your account. If you have questions, or need to sign up for MyCHOP, please call us at 215-590-2754.
  • New patients: If you are seeking a second opinion or a consultation with CHOP Urology, telehealth may be an option as well. Call us at 215-590-2754 and our staff will assist you.

Resources and tip sheets: Find instructions for getting set up for video visits with CHOP Urology. Some of our patients will need imaging studies for their visit. If this is the case our staff will contact you with instructions on how to upload radiology imaging for you telehealth visit.

Please check with your health plan to confirm that your insurance covers video visits with your CHOP providers.

Elective surgeries/procedures

Elective urologic surgeries and procedures are actively up and running. Since we began to gradually ramp back up in May, our team has transitioned successfully into this COVID-19 era of extra precautions, delivering the same high-quality surgical care as before the pandemic began.

If your child requires surgery, please note that they will be tested for COVID-19 before undergoing the procedure. Testing 1-2 days before the scheduled procedure is recommended and can be done at a CHOP site with a referral from your care team. 

If you’d like to schedule a new appointment or reschedule an appointment that was cancelled or delayed, feel free to call us or send a message through MyCHOP.

If you have any questions or concerns, we encourage you to reach out to your care team.

Second opinions and new patients

CHOP Urology continues to accept new patients and requests for second opinions. Depending on the specific problem, the consultation could be in person, or through telemedicine, as medically appropriate. If you’re seeking a second opinion or looking to refer a new patient, call us at 215-590-2754 or fill out our online form, and our staff will assist you.

Additional information during the COVID-19 pandemic

IMPORTANT REMINDER: If you or your child develops a fever and symptoms of respiratory illness, contact your medical provider immediately. Before you go to a doctor’s office or emergency room, call ahead and tell them about your/your child’s symptoms. They will coordinate safe testing and treatment and get you the care you need.

Urgent care and emergencies

Our four pediatric urgent care locations remain open with regular hours. Urgent care video visits are also now available as an option for families. Our Emergency Department is open. Please only visit our ED if your child is experiencing a true emergency.

Visitor restrictions

Restricted visitation procedures are in place for all appointments and hospital visits. To keep our patients, families and staff safe, we ask you to reduce the number of parents or caregivers as much as possible to all CHOP sites. The current COVID-19 restricted visitation policy is that no more than two healthy parents or caregivers (18 and over) are allowed to visit patients in the hospital or accompany patients to any appointment at a CHOP location.

Parents and caregivers cannot be ill (must be without fever, cough or other concerning symptoms), nor have testing pending for COVID-19. Siblings are not permitted, with the exception of breastfeeding infants. Some clinical areas with high-risk patient populations have additional visitation procedures and policies in place. Please contact the clinical area directly for more information.

Protective masks

If you visit any CHOP facility at this time, you’ll notice that all employees are wearing protective masks. We are taking this extra precaution to prevent possible COVID-19 exposure between staff members. By staying healthy, we’ll be sure to be here when you need us.

Based on CDC recommendations for the public, CHOP now asks that all parents and caregivers visiting a CHOP facility wear a mask as an extra layer of protection. Upon arrival, parents and caregivers will be provided with a disposable mask along with a storage bag and instructions. We appreciate your support in wearing a mask to help keep everyone safe.

Read more about the many safety measures in place:

Helpful resources

Check out these additional resources to help you keep your family informed and healthy.

We know this is a challenging time and we thank you for your understanding and partnership in keeping our patients, families and staff safe.


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