Lucia Figueroa, MSW, LSW Lucia Figueroa, MSW, LSW, is a social worker with the Fetal Heart Program at Children’s Hospital of Philadelphia. Appointments and Referrals: 1-800-TRY-CHOP (1-800-879-2467) Background Lucia Figueroa, MSW, LSW, is a licensed social worker in the Fetal Heart Program at Children’s Hospital of Philadelphia. In her role, she provides psychosocial supportive services to families receiving the difficult diagnosis of a congenital heart defect during the prenatal period. Since 1996, Lucia has worked as a pediatric medical social worker, providing care and support for pediatric oncology patients and their families at Hackensack University Medical Center (The Tomorrow’s Children’s Institute), St. Barnabas Medical Center and Morristown Memorial/Overlook Hospital (The Valerie Fund Children’s Center) in New Jersey. Lucia developed and facilitated the first Spanish speaking bereavement support group for parents coping with the loss of their children at Tomorrow’s Children’s Institute of Hackensack University Medical Center. Lucia obtained her bachelor’s degree in Sociology/Criminology from the Pontifical Catholic University of Puerto Rico and her Master’s Degree in Social Work from Fordham University in NYC. Lucia came to CHOP in 2008 to work in the Fetal Heart Program as well as the Cardiac Care Unit and Cardiac Intensive Care Unit offering emotional support and education, while also assisting patients with accessing resources. Education and Training Undergraduate DegreeBS in Sociology/Criminology - Pontifical Catholic University, Puerto Rico Graduate DegreeMSW - Fordham University, New York, NY Titles and Academic Titles Social Worker Departments and Services Center for Fetal Diagnosis and Treatment Fetal Heart ProgramPsychosocial Support Services in the CFDT and SDU Patient Experience Ratings About the Patient Experience Rating System The Patient Experience Rating is an average of all responses to the care provider related questions shown above from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question. Responses are measured on a scale of 1 to 5 with 5 being the best score. We are committed to true transparency. However, to ensure the comments are fair and correctly attributed, we review each one before posting to the website. We exclude entire comments that disclose patient's protected health information, are off-topic, or include other confidential or inappropriate content. Comments will appear on provider bios only if providers have a minimum number of comments. Comments are shared internally for education purposes to ensure that we are doing our very best for the patients and families for whom we are privileged to care. The comments are submitted by patients and families and reflect their views and opinions. The comments are not endorsed by and do not reflect the views of Children’s Hospital of Philadelphia.