Coronavirus Updates for Gastroenterology, Hepatology, and Nutrition Patients and Families

Updated December 16, 2020

As we navigate this difficult and unusual time together, please know that we in the Division of Gastroenterology, Hepatology, and Nutrition are here for you.

There are many precautions we are taking to support broader public health efforts to reduce the spread of the coronavirus (COVID-19). We are monitoring the situation closely and adapting our policies as needed to ensure the safety of our patients, families and staff.

We want to reassure you that we are confident that we can safely provide the care your child needsThe current surge in cases nationwide has not impacted our ability to provide care safely.

We will be updating our families regularly with key information. Read below for more details about the precautions in place to keep you, your children and our staff safe, and what to expect when you come back to see us.

Outpatient/clinic visits

After much preparation throughout the COVID-19 pandemic, we are gradually and carefully resuming more in-person visits. Here’s what you can expect when you come back to see us. To schedule a visit, please call our office at 215-590-3630 or send a message through your MyCHOP account, and our staff will assist you with setting up your visit.

Telehealth video visits

The Division of Gastroenterology, Hepatology, and Nutrition is also continuing to use telehealth for established patients, including video visits, to provide care at this time when it is clinically safe and appropriate to do so. 

If you are interested in a telehealth visit, send a message through your MyCHOP account, or call our office at 215-590-3630 and our staff will assist you with setting up your visit. We encourage you to sign in to your MyCHOP account to ensure you can successfully access your account. If you have questions, or need to sign up for MyCHOP, please call us.

Find instructions for getting set up for video visits with a CHOP doctor or provider. If necessary, our staff will contact you with instructions on how to upload radiology imaging for your telehealth visit.

Elective surgeries/procedures

If your child requires surgery, please note that they will be tested for COVID-19 before undergoing the procedure. Testing 1-2 days before the scheduled procedure is recommended and can be done at a CHOP site with a referral from your care team. For any questions, call us at 215-590-3630.

Additional safety information during the COVID-19 pandemic

IMPORTANT REMINDER: If you or your child develops a fever and symptoms of respiratory illness, contact your medical provider immediately. Before you go to a doctor’s office or emergency room, call ahead and tell them about your/your child’s symptoms. They will coordinate safe testing and treatment and get you the care you need.

Read more about reduced entry for parents, caregivers and siblings, cleaning protocols, protective masks, and the many other safety measures in place:

Helpful resources

Check out these additional resources to help you keep your family informed and healthy.

We know this is a challenging time and we thank you for your understanding and partnership in keeping our patients, families and staff safe.


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