Coronavirus Updates for Gastroenterology, Hepatology, and Nutrition Patients and Families

Updated November 23

As we navigate this difficult and unusual time together, please know that we in the Division of Gastroenterology, Hepatology, and Nutrition are here for you.

There are many precautions we are taking to support broader public health efforts to reduce the spread of the coronavirus (COVID-19). We are monitoring the situation closely and adapting our policies as needed to ensure the safety of our patients, families and staff.

We want to reassure you that we are confident that we can safely provide the care your child needsThe current surge in cases nationwide has not impacted our ability to provide care safely.

We will be updating our families regularly with key information. Read below for more details about the precautions in place to keep you, your children and our staff safe, and what to expect when you come back to see us.

Outpatient/clinic visits

After much preparation throughout the COVID-19 pandemic, we are gradually and carefully resuming more in-person visits. Here’s what you can expect when you come back to see us. To schedule a visit, please call our office at 215-590-3630 or send a message through your MyCHOP account, and our staff will assist you with setting up your visit.

Telehealth video visits

The Division of Gastroenterology, Hepatology, and Nutrition is also continuing to use telehealth for established patients, including video visits, to provide care at this time when it is clinically safe and appropriate to do so. 

If you are interested in a telehealth visit, send a message through your MyCHOP account, or call our office at 215-590-3630 and our staff will assist you with setting up your visit. We encourage you to sign in to your MyCHOP account to ensure you can successfully access your account. If you have questions, or need to sign up for MyCHOP, please call us.

Find instructions for getting set up for video visits with a CHOP doctor or provider. If necessary, our staff will contact you with instructions on how to upload radiology imaging for your telehealth visit.

Elective surgeries/procedures

If your child requires surgery, please note that they will be tested for COVID-19 before undergoing the procedure. Testing 1-2 days before the scheduled procedure is recommended and can be done at a CHOP site with a referral from your care team. For any questions, call us at 215-590-3630.

Additional information during the COVID-19 pandemic

IMPORTANT REMINDER: If you or your child develops a fever and symptoms of respiratory illness, contact your medical provider immediately. Before you go to a doctor’s office or emergency room, call ahead and tell them about your/your child’s symptoms. They will coordinate safe testing and treatment and get you the care you need.

Urgent care and emergencies

Our four pediatric urgent care locations remain open with regular hours. Urgent care video visits are also now available as an option for families in PA and NJ. Our Emergency Department is open. Please only visit our ED if your child is experiencing a true emergency.

Visitor restrictions

Restricted visitation procedures are in place for all appointments and hospital visits. To keep our patients, families and staff safe from COVID-19 and other respiratory viral infections, we ask you to reduce the number of parents or caregivers as much as possible to all Children’s Hospital of Philadelphia sites.

Our current COVID-19 restricted visitation policy is that no more than two healthy parents or caregivers (18 and over) are allowed to visit patients in the hospital or accompany patients to any appointment at a CHOP location. Parents and caregivers cannot be ill (must be without fever, cough or other concerning symptoms), nor have testing pending for COVID-19. Siblings are not permitted, with the exception of breastfeeding infants. These procedures are in place during this rapidly changing situation as the prevalence of COVID-19 continues to increase in our community. Per New Jersey regulation, only one caregiver may accompany your child at Specialty Care and Ambulatory Surgery Centers in Voorhees, May’s Landing (Atlantic County) and Princeton.

Protective masks

If you visit any CHOP facility at this time, you’ll notice that all employees are wearing protective masks. We are taking this extra precaution to prevent possible COVID-19 exposure between staff members. By staying healthy, we’ll be sure to be here when you need us.

Based on CDC recommendations for the public, CHOP now asks that all parents and caregivers visiting a CHOP facility wear a mask as an extra layer of protection. Upon arrival, parents and caregivers will be provided with a disposable mask along with a storage bag and instructions. We appreciate your support in wearing a mask to help keep everyone safe.

Helpful resources

We know this is a challenging time and we thank you for your understanding and partnership in keeping our patients, families and staff safe.

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